UX Design Researcher at Eastnine

Eastnine is a new audio coaching service for runners built around the idea that it’s better to train with others. Working with professional athletes and coaches from Team GB and beyond, we’re building a digital training platform to give you structured audio running sessions and creative sports content when and where you want it. And we’re making each session interactive so it feels like you’re always running with others and getting an extra push from them.

Runners belong at the heart of our product development so we’re looking for a UX Design Researcher to join our team in London and help make this happen.

Amongst our backers and team are Local Globe, Cherry Ventures and founders and leaders from businesses such as Boiler Room, Rapha, Skype, Supercell and Spotify. As part of this team, you would be responsible for keeping us in step with the wants and needs of runners, researching and iterating our product with the people who will be using it. We’re still a small team, but you’d be working especially closely with our product co-founder, engineering co-founder, community manager and UI designer.


Role

Overall

  • Find creative ways to continuously involve runners in our product development

  • Be the main instigator in our product research and a go-to voice of runners within our team, making sure that we can make product decisions and set priorities with a candid understanding of what runners want and need

  • Translate conversations with runners and observation of their behaviour into some of the most loved UX design in our category – you will have a major hand in shaping an exciting new service, helping to add extra social motivation around running and creating experiences that merge the worlds of fitness, entertainment, data and gaming

  • Work with our Head of Product to prepare and put into practice research plans that strategically answer the big questions that we are facing

Connect

  • Find creative ways to talk to and observe runners regularly, delivering a steady flow of fresh perspectives from both members and non-members

  • Maintain genuine, open dialogue with networks of runners across the running community so that there are always opinions we can call on – be active in forums, participate in events and have a presence on our social media channels

Understand

  • Conduct interviews, host discussion groups and design research studies that help us tune in to what runners really want and how they realistically respond to our product and content

  • Find and develop efficient research techniques tailored to the questions we need to answer – these are likely to include depth interviews, surveys, discussion groups, usability tests, remote research, additional desk research, expert interviews, social listening, A/B tests, etc.

  • Build and manage a bank of meaningful insight that helps inspire and direct our efforts, from initial concept development through to detailed UX/UI design

Develop

  • Help spot the big issues and opportunities for us to address

  • Analyse insights through the lens of product and content solutions so that we can quickly act on them

  • Develop concepts and hypotheses to improve our product experience, working across phone, watch and audio UX

  • Build quick, vivid prototypes for testing these ideas with runners

Share

  • Share what you learn with the rest of our team so that we all develop an innate understanding of who we are developing for


Typical deliverables

  • Strategic research plans

  • Practical delivery of research programs – recruitment, implementation, moderation and analysis

  • Insightful, actionable and memorable share outs

  • Design personas and recruitment profiles

  • Mental models and customer journeys

  • UX hypotheses and stimulus (phone, watch, audio)


Profile

  • A strong academic background in design, psychology, HCI or an equivalent field

  • At least 2 years of user research experience

  • A persuasive people person, able to quickly build connections and ease people into natural, honest conversations

  • A maker and hustler, not just a thinker – you’re someone who gets their hands dirty getting to smart, practical solutions quickly

  • Able to work with initiative, speed, focus and flexibility in a startup environment

  • Naturally interested in and on top of best practice design and research

  • A natural collaborator and communicator who also has the resource to go it alone

  • Always keen to pull on some trainers and go for a run


To join us, please send applications to clubhouse@eastnine.fit

Follow us: @eastnine.fit
Like us: facebook.com/eastninefit
Sign up to our beta: www.eastnine.fit